Setera OneCloud Firewall Settings
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Modified on: Wed, 28 Aug, 2024 at 3:22 PM
General instructions regarding communication between your device and Setera Onecloud servers in AWS Platform.
- Disable SIP ALG from your firewall/router
- This feature can also be found with these names
- Make sure that your devices can connect to external NTP servers
- Make sure that your devices can connect to DNS server and they are able to resolve DNS records
- If you are using mobile client with mvoip feature, please make sure that your firewall allows Android Firebase Cloud Messaging (FCM) or Apple push notifications:
- Should you encounter connectivity issues with Setera Onecloud, please analyze your network logs and see if packets are being dropped from source 185.255.33.208/28
Traffic from You to Setera Onecloud
Protocol | Transport | Source | Source Port
| Destination | Destination Port | Used for
|
SIP | TCP | Your network | 1024-65535 | 185.255.33.208/28 | 5061 | SIP Signalling |
RTP | UDP | Your network | 1024-65535 | 185.255.33.208/28 | 1024-65535 | Media / Speech |
HTTPS | TCP | Your network | 1024-65535 | 185.255.33.208/28 | 443 | Service management (call logs, presence states, etc.) |
HTTP | TCP | Your network | 1024-65535 | 89.18.235.149/32 | 80 | SIP phone firmware |
HTTPS | TCP | Your network | 1024-65535 | 89.18.235.149/32 | 443 | SIP phone firmware |
HTTPS | TCP | Your network | 1024-65535 | rcs.aastra.com | 443 | Mitel deskphone provisioning |
Traffic from Setera Onecloud to You
Protocol | Transport | Source | Source Port
| Destination | Destination Port | Used for
|
SIP | TCP | 185.255.33.208/28 | 1024-65535 | Your network | 5061 | SIP Signalling |
RTP | UDP | 185.255.33.208/28 | 49152-65535 | Your network | check list below | Media / Speech |
- RTP ports based on device types
- Softphone range
- Mitel deskphone start port
- Snom deskphone range
- Mitel SIP-dect start port
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