Getting started

We recommend using the phone's user guide. For more information on handling the phone, please visit https://www.mitel.com/document-center/devices-and-accessories/ip-phones/6800-series/6800-sip-phones. 


Prerequisites

Your desk phone must be provisioned to your account, or to your organization as a free seating phone.


Logging in or logging off from free seating phone


To log in:

  1. Enter the short (Alias) number in the field Enter login number.
  2. Press Enter.
  3. Enter the PIN code.


Your username is displayed on the screen when the login is successful.


To log off:


  1. Press the Log off key.
  2. Press Enter.



Navigating the phone


The Mitel 6867 consists of the handset, screen, navigation/select key, Numpad, option keys, Line keys and Soft keys (S-keys).


S-keys can be configured with additional functions.





Basic call handling


To call a user:


You can call a user in many ways:


  • Dial the number
  • Press the shortcut key
  • Press and hold a quick dial key
  • Select the contact in your contact list or
  • Search for the contact in the directory and the call.


Answering an incoming call

To answer an incoming call


  • Lift your handset OR press the Answer button.


Missed calls

Missed calls are indicated by the Missed Call text on the display.


To check missed calls:


  1. Press the Call log S-key. A menu is displayed.
  2. Navigate with the up and down key and select Missed calls.
  3. Press Select. A menu with missed calls is displayed.
  4. Check the missed call.
  5. Press the left arrow key to exit the call list.


Outgoing calls

To make an internal call:


  • Enter the number and press Dial.


To make an external call:


  • Enter the full number and press Dial.


To dial from the call log:


Press the Call log S-key. A menu is displayed.


  1. Navigate with the up and down key and select Incoming calls.
  2. Press Enter. A menu with incoming calls is displayed.
  3. Navigate with the up and down key and select the contact to call.
  4. Press Enter. The contact is dialed.


To dial by S-key:


  • Press the S-key that is assigned to a number you want to dial.


To dial by speed dial key:


  1. Press and hold the keypad key (1-9). The number associated with the key is called.


Transferring calls


Attended transfer

To do attended transfer:


  1. During your call, press Transfer. This places the call on hold.
  2. Type the number to the 3rd party, then press Dial.
  3. Wait until the call is answered.
  4. Ask the 3rd party if you should transfer the call.
  5. Transfer the call by pressing Transfer.


Blind transfer

To do blind transfer:


  1. During your ongoing call, press Transfer.
  2. Type the number to the 3rd party, and then press the Transfer key.



Holding calls

To hold calls:


  1. Press the On-Hold key to put the call on hold and play on-hold music, if that is configured.
  2. Press the On-Hold key again to resume the held call.


Conference

To do conference:


  1. When a call is established with one party, press the Conference key and enter the number to the third party.
  2. Press Dial. The other party is put on hold.
  3. After the third party has answered: press the Conference key to start the conference.




Presence

To do presence:


  1. Press the Presence menu S-key. The Presence menu is displayed. The current presence is highlighted
  2. Press the navigation up or down arrow key and select the preferred presence by pressing the navigation centre select key or press the Select S-key.

The presence states listed in the menu are configured by the system administrator. Contact your administrator to add a presence state.


 


Personal Call Recording

To record a call:


  • Press the Recording S-key to toggle between Recording On and Recording Off. The status is reflected by an icon in the idle display. See Idle display description in this document.


Move call

To move call:


  • If a call is ongoing on a device that belongs to you, as for example a mobile phone or a desktop application, you can move the call to another device.


To move a call to another device:


  • Press *6* # on the device where the call shall be moved to, to move the call.


To do common pick up:


  • Press *5* # to pick up a group member's calls. (Enabled by System Administrator).



Advanced call handling


Extensions

To answer a call to an extension:


  1. The Extension function indicator is flashing.
  2. Press the Extension S-key to answer the call.


To answer a monitored extension call during an ongoing call:


  1. Park the ongoing call by pressing the Park S-key.
  2. Press the Extension S-key to answer the monitored call.


To move a call to a desk phone:

  1. In an ongoing call, press the Move here S-key.
  2. The call will be moved to a desk phone.



Other extensions can be monitored from function keys on your telephone. The monitoring keys are called Extension. When the monitored extension is busy in a call, the indicator next to the function key is lit in red. If the extension is free the indicator colour is green.


Intercom

To initiate an intercom call:


  • Press the Intercom S-key. The call is connected automatically.


To answer an intercom call:


  • An intercom call is answered automatically.
  • You hear the other party in the speaker, but the other party cannot hear you and the Mute key, is lit.
  • Press the Mute key to let the other party hear you.


The system administrator can initiate an intercom connection on an S-key on your phone. When you press the key, a call is set up towards a predefined party and is answered automatically.


Voicemail

To call the voicemail system:


  • Press Voicemail S-key.


To listen to received messages:


  1. If there are pending messages, the message indicator is slowly flashing and the number of messages is displayed.
  2. Press Voicemail S-key.


Group voicemail

To call the voicemail system:

  • Press Group Voice Inbox S-key.


To listen to received messages:


  1. If there are pending messages, the message indicator is slowly flashing and the number of messages is displayed.
  2. Press Group Voice Inbox S-key.



The system administrator can initiate a Group Inbox key on your phone. Each Group Inbox key monitors one Group Inbox function number. You may only monitor groups where the main user (line 1) is a member. In the voice mail call, messages may be handled using keys (DTMF) described in the User Portal Inbox menu.


Directories (contacts)

To display the personal contact list:


  • Press the S-key configured with Favorites to bring up your personal contact list.


To search for a contact:


  1. Press the Directory search S-key. The Directory search is displayed.
  2. Enter your search information, and press Enter. A list is displayed.
  3. Select a contact and press Enter.